ISO 20000 Certification

IT is essential to delivering today’s business. However, concerns are increasingly being raised about IT services, internal and outsourced, not aligning with the needs of businesses and customers.

A recognized solution to this problem is to use an IT Service Management System (ITSMS) based on ISO 20000 – Information Technology – Service management, the international standard for IT service management. Certification to this standard enables you to independently demonstrate to your customers that you meet best practice.

ISO 20000 – Information Technology  – Service management standard is based on and replaces BS 15000, the internationally recognized British Standard, published by ISO. The standard ISO 20000 – Information Technology – Service management (Part l) was published firstly in 2005 and revision of this standard was published in June 2011 (hence ISO 20000:2011).

Southwest, with it’s vast experienced auditors, provides ISO 20000 – Information Technology – Service management Certification services to assure the implemented service management system is aligned with the requirements demonstrated by  ISO 20000 – information technology standard, and to assure the continual improvement process of a Organization (service provider). ISO 20000 – Information Technology – Service management and its certification can be beneficial for

  • an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled;
  • an organization that requires a consistent approach by all its service providers, including those in a supply chain;
  • a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfill service requirements;
  • a service provider to monitor, measure and review its service management processes and services;
  • a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS;
  • an assessor or auditor as the criteria for a conformity assessment of a service provider’s SMS to the requirements in ISO/IEC 20000-1:2011.

ISO/IEC 20000

The Standard Series ISO/IEC 20000 is sub divided into five parts included

  • 20000-1 Requirements
  • 20000-2 Guidance on the application of service management systems
  • 20000-3 Service providers
  • 20000-4 Process assessment model
  • 20000-5 Exemplar implementation plan

having separate functionalities. ISO 20000 – Information Technology – Service management demonstrates the design, transition, delivery and improvement of services that fulfill service requirements and provide value for both the customer and the service provider. This part of ISO/IEC 20000 requires an integrated process approach when the service provider plans, establishes, implements, operates, monitors, reviews, maintains and improves a service management system (SMS).”