The complaint is the formal expression of Dissatisfaction against the services. The complainant can be an individual or an organization.

Complaint Procedure :-

  • The complainant can use any of the modes of communication.
  • The complaint logged on SWC  complaint log.
  • The complaint shall be recorded, acknowledged by Customer communication and shall be forwarded to Head System Certification.
  •  In case of anonymous complaint, or inadequate description, Head System Certification reserves the right of dealing with the complaint as deemed appropriate.
  • Head system Certification shall investigate , keep complainant updated on status , and communicate the decision & actions to the complainant.

If you are not satisfied with the service provided by SWC , you can directly fill the above form in or email us to

Complaint Flow Chart

complaint chart1