The complaint is the formal expression of Dissatisfaction against the services. The complainant can be an individual or an organization.
Complaint Procedure :-
- The complainant can use any of the modes of communication.
- The complaint logged on SWC complaint log.
- The complaint shall be recorded, acknowledged by Customer communication and shall be forwarded to Head System Certification.
- In case of anonymous complaint, or inadequate description, Head System Certification reserves the right of dealing with the complaint as deemed appropriate.
- Head system Certification shall investigate , keep complainant updated on status , and communicate the decision & actions to the complainant.
If you are not satisfied with the service provided by SWC , you can directly fill the above form in or email us to email@example.com