Process Flow Chart
The appeal is the expression of dissatisfaction on the result or outcome of the audit, certification decision or any other related matter
- The appellant can use any of the modes of communication.
- All the appeals shall be recorded and acknowledged by customer communication & shall be forwarded to Head System Certification.
- Head System Certification shall ensure proper tracking of appeals.
- Head system Certification shall investigate, keep appellant updated and communicate the decision & actions to the appellant .
- The Head Systems Certification shall take suitable Corrective Action and Monitor its effectiveness